Koncept Fitwear aims to offer products that you love. However, if you are not happy with your purchase, you can return the product and receive a full refund.
Return requests must be made within 30 days of purchase and the customer will be responsible for the cost of returning the item(s) to us. All items must be unused, in the same condition and packaging it was purchased in.
Refunds will be processed once we receive the item and will be refunded the same way the purchase was made (ie. credit card or PayPal.) It will take 5 – 10 business days for the refund to be seen on your bank statement and PayPal refunds will be seen within 1 business day.
Please note, if you are returning an item and loss or theft occurs, Koncept cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us.
Items purchased on sale are eligible for return/exchange 14 days after order has been delivered.
To request a return email firstname.lastname@example.org.