Koncept Fitwear aims to offer products that you love. However, if you are not happy with your purchase, you can return the product and receive a full refund. We are unable to process exchanges at this time.
Return requests must be made within 30 days of purchase and the customer will be responsible for the cost of returning the item(s) to us. All items must be unused, in the same condition and packaging it was purchased in.
Refunds will be processed once we receive the item and will be refunded the same way the purchase was made (ie. credit card or PayPal.) It will take 5 – 10 business days for the refund to be seen on your bank statement and PayPal refunds will be seen within 1 business day.
Sale items are not eligible for return or exchange.
To request a return email firstname.lastname@example.org.